We don’t just do transplants,
we stay with you after.

Your hair transformation journey at NexGen Clinic does not end with your surgical procedure. We extend continuous care and support through our structured one-year follow-up program — anchored in rigorous data protection and patient confidentiality.

256-Bit SSL/TLS EncryptedPCI-DSS Compliant PaymentsLast Revised: February 2026

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Our Privacy & Patient Trust Commitment

At NexGen Clinic, we are committed to protecting the privacy and security of our patients’ personal, clinical, and financial information. This privacy policy outlines how we handle, protect, and process your personal and payment details when you browse our website, schedule consultations, make payments, and undergo hair restoration procedures.

Information Collection

To provide accurate trichological consultations, safe surgical procedures, and seamless payment processing, we collect the following personal and payment information from our patients:

Payment & Billing Details

Payment method details (credit/debit card, UPI, net banking)
Transaction reference IDs and digital receipts
Billing address and GST invoicing information
Bank account details (account number, IFSC code) for verified refunds

Contact & Identity Data

Full legal name, age, and gender
Verified phone number and WhatsApp contact
Email address for consultation and post-op care reports
City, state, and country of residence

Clinical Assessment Data

Scalp photos submitted for Norwood baldness analysis
Past hair restoration history and medical evaluations
Allergy disclosures and health conditions for surgical clearance
Estimated graft count and personalized surgical blueprint

Technical & Device Data

IP address, browser type, and operating system
Referral URLs and digital interaction telemetry
Website preference cookies and session identifiers
Inquiry channel timestamps (WhatsApp, forms, phone calls)

PCI-DSS Payment Guarantee: We partner strictly with RBI-authorized payment aggregators (such as Razorpay). Sensitive card verification values (CVV) and banking passwords are never stored on NexGen Clinic servers.

Use of Information

We use the personal and payment information collected from our patients exclusively for legitimate clinical and operational purposes:

Process payments for treatments and surgical services

Verifying advance surgery reservations, stage-wise procedure billing, and issuing official GST invoices.

Send payment confirmations, receipts, and clinical schedules

Instant digital receipts dispatched to your registered email and mobile number for transparent accounting.

Deliver surgeon-led consultation and treatment planning

Evaluating hair loss grade, calculating viable donor graft density, and creating customized hair restoration plans.

Coordinate the 1-Year Comprehensive Follow-Up Program

Scheduled post-operative milestone check-ins (14 days, 3 months, 6 months, 9 months, and 12 months) to ensure optimal graft growth.

Contact patients for treatment-related updates & queries

Pre-procedure guidelines, medication reminders, and swift answers to post-transplant recovery questions.

Security Measures

We employ rigorous technical, administrative, and physical safeguards to protect our patients’ medical and payment records from unauthorized access, alteration, or disclosure:

End-to-End Encryption

We use industry-standard 256-bit SSL/TLS encryption across all online interactions, ensuring all transmitted patient and financial data remains unreadable in transit.

Secure Payment Gateway

All online card and banking transactions are processed through certified, PCI-DSS Level 1 compliant payment gateways backed by two-factor authentication (2FA).

Strict Access Control

Access to patient case sheets, scalp photos, and billing details is strictly restricted to authorized medical and administrative personnel bound by Non-Disclosure Agreements.

Regular Security Audits

We conduct continuous vulnerability assessments, server penetration tests, and database backup audits to verify the ongoing resilience of our clinical IT systems.

Data Retention Policy

We retain patient records only for as long as necessary to fulfill the purposes for which they were gathered:

Payment & Transaction Verification

We retain our patients’ payment verification details for a period of 6 months from the date of payment for financial reconciliation and billing verification. After this period, temporary payment identifiers are safely deleted from our active operational systems.

Clinical Treatment Records

Surgical operative notes, graft placement maps, and one-year recovery progression logs are archived in compliance with medical council guidelines to support your long-term trichological health.

Patient Rights & Privacy Choices

Under applicable data protection laws and clinical privacy principles, our patients have full autonomy over their information:

Right to Access

Request a verified digital copy of your personal, medical, and payment records.

Right to Correction

Request prompt correction or updating of incomplete or outdated personal information.

Right to Deletion

Request deletion or anonymization of non-statutory records and marketing contact data.

Right to Object

Object to the processing of your contact data for marketing or opt-out of promotional updates at any time.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance browsing performance, remember user preferences, and analyze anonymized site traffic:

• Essential Cookies: Necessary for core website functions, appointment scheduling, and secure consultation modal operations.

• Performance & Analytics Cookies: Helps us understand how visitors navigate our site, which hair restoration guides are most useful, and where page performance can be improved.

• Cookie Management: You can manage or disable cookies via your browser settings (Chrome, Safari, Firefox, or Edge). Note that disabling certain cookies may affect interactive features like consultation booking.

Changes to Privacy Policy

We reserve the right to modify our privacy policy at any time to reflect advancements in clinical technology, legal requirements, or clinic practices. We will notify our patients of any material modifications by updating the revision timestamp and publishing the updated version directly on our website.

Contact Us & Privacy Grievance

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data handling, our patient care team and Grievance Officer are readily available:

Direct Email Supportnexgenhairtransplant@gmail.com

Helpline & WhatsApp+91-8797363636

By using our website, submitting medical inquiry forms, or making payments for consultations and treatments, you consent to our Privacy Policy and agree to our Terms and Conditions.

World-Class Surgical Facilities

Explore More About NexGen Clinic.

Step inside our surgical centers to discover ultra-sterile operation theaters, state-of-the-art trichology diagnostics, and modern suites designed for your comfort and absolute privacy.

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